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Severity 1 - Critical (Critical Business Impact) Critical production issue affecting all users, where system is unavailable with no workaround. Severity 2 - Urgent (Serious Business Impact) Major functionality is impacted. Issue is persistent and affects many users and/or major functionality. No reasonable workaround is available. Severity 3 - High (Minor Business Impact) System issue affecting some but not all users. The impact is an inconvenience where a short-term workaround is available. Severity 4 - Medium (No Business Impact) No loss of service. You request information, an enhancement, or documentation clarification but there is no impact on the operation of such program. You experience no loss of service. The result does not impede the operation of a system.
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